your address

(date)


(name
street
city)

Dear ____ (name):

	We can definitely understand your annoyance about
not receiving the _______ (number and item) that you
ordered.

	Orders requiring engraving need ____ (time
span) for delivery.  Our salesperson probably did not
make that clear and we are sorry for that misunderstanding.

	Your order will be shipped ____ (day and week
it will be shipped) and will arrive within ____ (time
period).  Please forgive the delay.  We know that
you will be satisfied with the final product.

					Sincerely,



					(Name)
					(Title)

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