your address (date) (name street city) Dear ____ (name): Thank you for your request to open a ____ (name of company's) charge account. We appreciate your confidence in us. Before new accounts are opened, we conduct a routine credit investigation. However, the information needed for your credit application is incomplete. Therefore, please call at the credit office on the ___ (what number floor) floor. At that time we are sure that you can provide us with the necessary information to reconsider your request. We look forward to talking to you and meeting you personally. Yours sincerely, (name) (title)